Shipping policy

Shipping & Delivery Policy

XMAGICS ships worldwide from our manufacturing facility in Beijing, China. As an OEM/ODM factory serving wholesale buyers, distributors, and retailers, we ship on international trade terms designed for bulk orders.

Order Processing Time

  • Standard products: 7–15 business days after order confirmation and deposit receipt.
  • OEM/ODM custom orders: 20–35 business days, depending on customization scope (logo, packaging, structure).
  • Sample orders: 7–10 business days for standard samples; 10–15 days for custom samples.

Shipping Methods & Delivery Time

Method Typical Transit Time Best For
Sea Freight (FOB / CIF / DDP) 15–40 days Bulk orders, container loads
Air Freight 5–10 days Urgent orders, medium volume
Express Courier (DHL / FedEx / UPS) 3–7 days Samples, small parcels

Trade Terms

  • FOB — price includes goods loaded on vessel at origin port; buyer arranges ocean freight and insurance.
  • CIF — price includes freight and insurance to destination port.
  • DDP — we handle freight, customs clearance, and duties to your door; you receive a landed price.
  • EXW available on request.

Shipping Cost

Shipping costs are quoted per order based on destination, weight/volume, and trade term. Your dedicated account manager will provide an exact freight quotation with your commercial invoice. For DDP orders, the landed cost includes duties and taxes — no surprises at customs.

Packaging

All products are export-packed for safe ocean or air transit: individually wrapped, carton-packed, and palletized when container loading. Custom retail-ready packaging is available for OEM orders.

Customs & Import Duties

  • FOB/CIF orders: import duties and taxes at destination are the buyer's responsibility.
  • DDP orders: all duties and taxes are included in the quoted landed price.
  • We provide complete export documentation: Commercial Invoice, Packing List, Bill of Lading/Airway Bill, and Certificates of Origin (CO/COO) on request.

Order Tracking

Once your order ships, we provide the tracking number or Bill of Lading and a real-time shipment status. For FOB/CIF orders, tracking continues through your freight forwarder.

Delays

Transit times are estimates. In rare cases of port congestion, weather, or customs holds, we will notify you immediately with a revised schedule.

Questions?

Contact our export team: